Customer Service Equals Selling Success

Guide to Cooke & Co's award winning customer service and our experienced professional staff members helping to sell your home.

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Our Customer Service Equals Selling Success

Founded in 1992, Cooke & Co Estate and Letting Agents are one of the most recognised and respected names in the Thanet property market. For many years we have built our business on strong local knowledge, practical advice and a genuine commitment to looking after clients properly.

Property moves are important life events. Whether selling a family home, buying for the first time, investing locally or moving later in life, the level of service received often shapes the whole experience. At Cooke & Co we focus on communication, accountability and results.

Our Founding Principles

From the outset, Cooke & Co aimed to offer an estate agency service built on values which still matter today.

  • Openness
  • Honesty
  • Fairness
  • Accountability

These principles continue to guide how we deal with buyers, sellers, landlords, tenants, developers and professional contacts. In a sector often criticised nationally, many clients still value straightforward advice, realistic expectations and a team that follows matters through properly.

Experienced Estate and Letting Agents in Thanet

The residential sales department is overseen by Damien Cooke FNAEA MARLA, Founder and Managing Director, with decades of experience in residential agency across Kent and Thanet. Our offices work together so properties gain exposure across our network, helping attract buyers from throughout the district.

With offices covering Margate, Broadstairs and Ramsgate, Cooke & Co advise on town centre flats, family homes, retirement property, renovation opportunities, investment property, development land and higher value coastal homes.

Every move is different. Some clients want speed, some want the strongest achievable price, while others need careful handling due to chain complexity or legal issues. Our role is to assess matters correctly and guide clients with experience and care.

A Broad Range of Property Experience

Cooke & Co handle a varied range of residential property across Thanet. Instructions have included accessible first time buyer homes through to substantial higher value houses, together with bungalows, apartments, period homes, investments and development sites.

This breadth of experience helps us tailor advice to the property itself rather than applying one formula to every instruction. Different homes appeal to different buyers, and successful marketing often depends on understanding where that property sits within the local market.

Presentation, pricing, buyer profile and negotiation all matter. We work hard to position each property correctly from day one.

A Different Approach to Selling Property

From the beginning, our aim was to create an estate agency offering a more personal, responsive and thoughtful approach to selling property. That should be evident from the first valuation through to completion.

Many long standing client relationships have grown from that philosophy. A significant proportion of our work comes from repeat business, recommendations and clients returning to us at later stages of life.

Estate agency is not only about marketing homes. It is also about building confidence, solving problems, managing expectations and helping people move forward with less stress.

Local Knowledge That Adds Value

Thanet is not one uniform market. Margate, Broadstairs, Ramsgate, Cliftonville, Westgate, Birchington, Minster and surrounding villages all have different buyer appeal and pricing dynamics.

School catchments, sea views, lease terms, parking, transport links, condition and future potential all influence demand and value. That is why local knowledge matters.

At Cooke & Co we rely on established experience, active buyer feedback and practical market evidence. This helps sellers receive realistic guidance on price, presentation and strategy.

Sales and Lettings Expertise Under One Roof

Cooke & Co operate in both residential sales and lettings, giving us a broader understanding of the local market. This is valuable where a sale overlaps with landlord decisions, investment planning or development appraisal.

Our lettings experience assists investors and developers who want to understand rental demand, likely returns and tenant appeal alongside sales values.

Experience in New Homes and Development Sales

Cooke & Co have worked with many quality focused developers and have extensive experience selling and letting new homes. This has included individual units, converted buildings and larger multi unit schemes.

New homes sales require specific knowledge. Buyers often need guidance on specification, reservation procedures, build stages, lease structures and off plan purchases.

Developers also need strong local representation, realistic pricing, reliable feedback and consistent communication throughout the release programme.

Examples of Developments We Have Been Involved With

  • Kings Mews, Margate
  • Martony Court, Margate
  • Hamill Court, Cliftonville
  • Yoakley Court, Margate
  • Ramsgate Road Development
  • Temeraire Court, Cliftonville
  • Poplar Road Development, Broadstairs
  • Crown & Thistle Development, St Peters
  • Harbour Mews, Broadstairs
  • Victoria Court, Ramsgate
  • Southwood Road Developments, Ramsgate
  • Herbert Road Developments, Ramsgate

This experience helps us understand what developers, investors and buyers expect from launch through to final sales.

A Team Led by Experience

Damien is proud to work with an enthusiastic, hardworking and dedicated team of sales and letting professionals based within prominent local offices. Strong service comes from the right people, backed by sound systems and clear communication.

We believe buyers and sellers should never be left wondering what is happening. We therefore aim to keep clients updated, explain next steps clearly and deal with issues promptly.

That commitment to service is one reason Cooke & Co remain a well established name in the Thanet property market.

Why Clients Continue to Choose Cooke & Co

  • Established in Thanet since 1992
  • Strong presence across Margate, Broadstairs and Ramsgate
  • Experience in sales, lettings, investments and development property
  • Honest advice and realistic valuations
  • Clear communication throughout the process
  • Knowledge of the different Thanet markets
  • Long standing reputation built on service

Speak to Cooke & Co Today

If you are thinking of selling, buying, letting or investing in Margate, Broadstairs, Ramsgate or the wider Thanet area, speak to Cooke & Co. Our experienced team will be pleased to offer practical advice, realistic guidance and professional local support.

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Frequently asked questions

Have a read through. You may find the answer quicker than you think.

What about these online / hybrid agents I see on television? They are so much cheaper?
There is always a reason why a service is cheaper. Online agents do have there place, especially in places where prices are over a million pounds for a standard property. That being said you often have to pay upfront fees regardless of selling success ,there can be catches and lots of extra fees you never get back. There may be a credit agreement to sign and you pay for optional extras like accompanied viewings. In addition you have to organise everything yourself and the sale can be difficult to progress which is often where the most skill is needed. Please ask us is you have any concerns or questions.
I feel your price was fair and correct but other agents say I can get more for my property
We remember this is your home/property. We offer you a realistic guide price but are happy to listen and discuss your thoughts and feelings with you. If you want us to try for more then we are happy, within reason, to put the property on the market and really try to get the best price for you. We often find that certain agents will overvalue properties just to get them on the market and 'sign you up up' on a long sole agency agreement. Once locked in you will find they constantly demanding and badger you to make reductions. This wastes your time, is stressful and will often ends up with you achieving less than the original valuation from another agent. At Cooke & Co we prefer to give you an honest and realistic market appraisal to being with so you can base your plans on this. We will always try to get the best price for your property as we act for you.
Who will conduct viewings on my property and when will they occur?
If you live at the property we try to accompany viewings where ever possible. We are flexible and like to fit in with your needs. If you wish to conduct a viewing we are happy for this to take place. If the property is vacant and we hold the keys we will accompany all viewings without question. We never release keys to a third party without your permission,
How will you market my property?
We listen to your needs, as we work for you. We really try to market your home in the best way! We are leaders in trying new ways to sell property and are also happy to listen to any ideas or specific requirements. Please see our marketing breakdown for some of the ways that help us to sell property. Also please free to speak to us at any time.
I want to sell but I was expecting a higher valuation. What are the options?
Valuations are subjective, they're not an exact science, and so it is natural that opinions will differ. When valuing, our job is to give you an evidence-based estimate of the valuation range but if you want your property marketed at above, or below, our valuation range you just need to tell us - you're the boss!
I want to use you but another agent has quoted me a cheaper fee. What shall I do?
You may find a cheaper fee elsewhere. Sometimes agents will drop fees just to make yours another one of many that they have on the market. We believe we offer a better service and excellent value than any of our competitors. We do go that extre mile to make your experience a positive one We work on a no sale, no fee basis with no optional extras, upfront fees or bolt on services. This combined with highly trained staff and a passion for property creates an unrivalled service. We are happy to discuss fees if this is a concern so please contact us. We would love to sell you home.
In their words

What our clients say

★★★★★ 5.0 overall
★★★★★
“I have rented out a property through Cooke & Co for about 10 or more years and I recommend them unreservedly. They are brilliant. I wish the other letting agencies that I rent my properties through were as good as they are. A well...”
Mr John DoeLandlord
★★★★★
“Justin could not have been anymore helpful. Really professional. Can’t recommend him enough.”
sue cutlerSeller
★★★★★
“Cooke & Co were recommended to me by a friend and I am incredibly grateful for that. In a very stressful time, often dealing with some less than helpful people, Cooke & Co (and particularly Vicki) were a shining light! A lot of pe...”
Tanis EveSeller
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