Cooke & Co Covid 19 Update and new procedures from 24th February 2022

New Government Guidance

You will not be legally required to self-isolate if you test positive for COVID-19. Stay at home if you can and avoid contact with other people.

You will not have to take daily tests or be legally required to self-isolate following contact with someone who has tested positive for COVID-19.

The Test and Trace Support Payment Scheme will end. If you were told to self-isolate before 24 February you can still make a claim up to 6 April.

Our top priority remains the safety and welfare of our team, clients and all members of the public.  We will continue home-based working where possible and for all office-based working we will ensure:

  • Social distancing and non-contact measures will remain in place for Cooke & Co team members.
  • PPE equipment will be available for all our staff who will be fully trained and will be fully equipped for your and their protection.
  • Staff will wear masks and gloves where appropriate as normal working practice, please don't be alarmed, this is for your and their protection.


Cooke & Co offices (Margate, Broadstairs and Ramsgate) are open by appointment only. This is to try to protect the team as much as we can . The offices will have staff in them to carry out their day to day work as necessary, however, for their and your safety and security they will not be permitted to open the door to you without and appointment and you wearing a mask (There are no exceptions to this rule to protect our team. Please do not be offended and we appreciate your support in keeping us all safe.

Please contact the office via email or phone

  • 01843 231833 (Margate).
  • 01843 600911 (Broadstairs).
  • 01843 851322 (Ramsgate).
  • 01843 234771 (Lettings)

Certain essential activities, such as property sign ups, may be arranged by appointment. However, this will be subject to health and risk assessments and only where it cannot be done via video, zoom or other appropriate online communication. We also have a secure docusign system for agreements.

You can contact all our local branches on their normal telephone numbers and specific staff on their email addresses during our current working hours which are 9am until 6pm. We do also have an overflow and professional message service. 

We understand Estate Agency is a ‘people’ business and requires interaction with sellers, buyers, applicants, landlords, tenants, and contractors, etc.  It is our priority at Cooke & Co to provide a safe environment for all concerned in the coming months as we enter the new normal.

Sales Progression

We have been working on sales progression and will continue to work hard in progressing any existing sales already instructed with solicitors.  The team can be contacted in the normal way via phone and email.

We thank you for supporting us to ensure all our safety during this challenging time.  We are here to support you please talk to us if you have any concerns.

Please stay safe in 2022.

Kind regards

Damien Cooke 

Founder / Managing  Director.